Hi dronix, Thank you for your question. Symantec Enterprise Vault is not Microsoft production, it is not supported by Microsoft. So we suggest you post this case to Symantec forum to get help. The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thank you for your understanding. Best Regard, Jim Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact tnmff@microsoft.com.

Jim Xu TechNet Community Support. Hi, I have already post it on Symantec forum. Furthermore i spoke with Symantec (have opened support case), they told me that it is problem with Exchange and i should speak with MS support. Hi dronix1, What is issue when you archive? Please post the snapshot which user could not access outlook profile to us for troubleshooting. In addition, please post entire event id to us for troubleshooting. Archive in Exchange 2013: Best Regard, Jim Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help.

This may not be the right place for this question, but where can I download the latest version of the Enterprise Vault Outlook Add-In? We have licensing, etc., but I've searched all over the site with no luck. Also tried calling Symantec customer service, which was honestly a nightmare, and I never got an answer. Any help would be much. Enterprise Vault Outlook Add-In. CFT-559: Users could not access archived emails after installing Microsoft Security Updates for Outlook; Enterprise Vault Client for Mac OS X. Updated versions of third party software used by Enterprise Vault.

If you have feedback for TechNet Support, contact tnmff@microsoft.com. Jim Xu TechNet Community Support. Hi!Outlook shows this.

Here some log Log Name: Application Source: MSExchange MailTips Date: 17.09.15 15:49:13 Event ID: 14035 Task Category: MailTips Level: Error Keywords: Classic User: N/A Computer: MyServer Description: Process Microsoft.Exchange.InfoWorker.Common.Delayed`1[System.String]: MailTips query failed for mailbox SMTP:user@user.com. Latency: total:20. The returned exception is: Microsoft.Exchange.Data.Storage.MailboxInTransitException: Cannot open mailbox /o=My_CORP/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=MyServer/cn=Microsoft System Attendant. ---> Microsoft.Mapi.MapiExceptionMailboxInTransit: MapiExceptionMailboxInTransit: Unable to open message store. This is related to Network issue.

Assume below facts: some third party software case the issue, such as antivirus, disable it and make some tests confirm whether there are other issues with your email system, post here if the outlook intermittently disconnect, it maybe caused by the mapi limits create a Maximum Allowed Sessions Per User in the below HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Services MSExchangeIS ParametersSystem set the value 64 Check what is throttling policy for EV in exchange. PREM RANA MCSE Exchange 2013, MCSA 2012 Server MCTS Exchange 2007,2010, MCITP Exchange 2007,2010 MCSE 2003 Server, MCSA Exchange 2003 ITIL V3 Foundation This posting is provided AS IS with no warranties,and confers no rights. All configuration changes are met.

Logging does not indicate a problem with throttling policy or mapi limits. Right now we have two open cases one in MS and another in Veritas. We can't find the solution of the problem. When issue arise on exchange CAS log we see: RopHandler: CreateFolder: [StorageTransientException] Could not create folder v.

-> [MapiExceptionTimeout] Unable to create folder. When does the Archive job starts? Some mailboxes (about 15%) experiencing issues when archiving process starts - It is not recommended to trigger the archive process during operational hours since there will be more MAPI operations initiated on the target mailboxes That might be also the reason the mailboxes are experiencing the performance issues Change your archive schedule after production hours and see if still the mailboxes are having some performanceissues to rule out the issue with exchange or archive.

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